FAQ

Shipping

Processing Time

The time I need to prepare an order for shipping varies. For details, see individual items. It usually takes 1 to 3 business days.

 

 

Shipping destinations 

 

I ship internationally from France. For cost, see individual items.

 

 

Customs Duties & Other Fees 

 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Privacy policy

I will only use your shipping and billing address, and contact information :

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

Returns & Exchanges

Returns & exchanges

 

I gladly accept returns and exchanges,

Just contact me within 14 days of delivery

Ship items back to me within 30 days of delivery

The following items can't be returned or exchanged :

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

Conditions of return  

 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Cancellations

I don't accept cancellations

but please contact me if you have any problems with your order.

© Mlle Julie Papeterie. Mentions légales.

Mlle Julie Papeterie

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